General Terms and Conditions of Sale (GTCS)

1. Legal Information


These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) are issued by:

  • Company name: V-Transport Express
  • Legal form: SARL (Limited Liability Company)
  • Share capital : 500 €
  • Registered office: Place des Remparts, 38430 Moirans, France
  • Company registration number: 937 665 669 RCS Grenoble
  • Intra-community VAT number: FR26 937665669
  • Contact email address: vtctransportexpress@gmail.com
  • Telephone : +33 7 65 80 61 31

Hereinafter referred to as the “Company”.

2. Purpose


The purpose of these GTCS is to define the terms and conditions under which the Company provides private chauffeur-driven passenger transport services (VTC), as well as the respective rights and obligations of the Company and the customer (hereinafter referred to as the “Client”).

Any booking of a service implies full and unconditional acceptance of these GTCS.

3. Services Provided


The Company provides chauffeur-driven passenger transport services, available by prior reservation, including in particular:

  • Transfers to and from train stations and airports
  • Business travel
  • Transfers to and from ski resorts
  • Vehicle hire with driver
  • Private travel

All services are provided in accordance with the French regulations applicable to VTC services.

4. Booking and Contract Formation


Service requests may be made 24/7 via the website, by telephone, by email, or via WhatsApp.

The Client shall provide all information necessary for the proper performance of the service, including in particular: date, time, pick-up and drop-off locations, number of passengers, number of luggage items, and type of service. The Client is solely responsible for the accuracy of the information provided.

The contract is deemed to be formed upon confirmation of the booking by the Company and, where applicable, upon payment of the requested deposit.

A booking confirmation summarizing the service details will be sent to the Client by email, SMS, or WhatsApp. In the absence of any objection, the booking shall be deemed compliant.

The Company reserves the right to refuse any booking in the event of unavailability or for any legitimate reason.

5. Prices


Prices are expressed in euros (€), all taxes included (TTC).

Rates are communicated to the Client prior to booking confirmation and are calculated based on the information provided by the Client.

The following are included in the service price:

  • 60 minutes of free waiting time at airports from the scheduled pick-up time
  • 30 minutes of free waiting time at train stations and ports
  • 10 minutes of free waiting time for other transfers
  • Complimentary bottled water
  • French VAT at the rate of 10%
  • Toll charges on all public and private roads and motorways in France
  • Personalized airport meet-and-greet service upon Client request

The following are not included in the price:

  • International tunnel tolls (Mont-Blanc, Fréjus, Eurotunnel)
  • Additional waiting time beyond the included allowance, billed at €60 incl. VAT per hour, any hour started being due in full

Mileage surcharge
Any additional distance not included in the initial booking and resulting from a route modification requested by the Client shall be billed at a rate of €3 incl. VAT per kilometer.

6. Payment Terms


Payment for services may be made by:

  • Credit or debit card
  • Cash
  • Bank transfer

For certain transfers, a deposit of up to 40% of the total service amount may be required to confirm the booking. The remaining balance is payable directly to the driver on the day of the service.

7. Cancellation and Modification


7.1 Cancellation by the Client


Any cancellation must be notified by email or telephone prior to the scheduled pick-up time.

  • Cancellation more than 7 days before pick-up time: 80% refund
  • Cancellation between 48 hours and 7 days before pick-up time: 50% refund
  • Cancellation less than 48 hours before pick-up time: no refund

7.2 Cancellation by the Company


In the event the Company is unable to provide the service (force majeure, breakdown, accident), the Client will be informed as soon as possible and the Company will endeavor, where possible, to offer an alternative solution. Failing this, all amounts paid will be refunded in full.

7.3 Modification of Pick-up Time


Any request by the Client to modify the pick-up time after booking confirmation may result in a surcharge of up to 40% of the total service amount, depending on the operational constraints involved (schedule reorganization, partial unavailability, additional waiting time).

This surcharge will be communicated to the Client prior to validation of the modification.

8. Client Obligations


The Client agrees to:

  • Arrive at the agreed time and location
  • Comply with road safety regulations (seat belt use, child seat, booster seat)
  • Behave respectfully toward the driver
  • Not damage the vehicle

The parent or legal guardian accompanying a child is solely responsible for the child’s safety throughout the journey.

It is strictly prohibited inside the vehicle to:

  • Smoke
  • Eat
  • Consume alcohol or illegal substances
  • Engage in inappropriate or disruptive behavior

Any breach may result in immediate termination of the service without entitlement to any refund.

9. Damage and Additional Charges


Any damage to the vehicle caused by the Client or passengers may result in additional charges, including:

  • Vomiting inside the vehicle: fixed cleaning fee of €180 incl. VAT, payable immediately
  • Damage resulting in vehicle immobilization: actual repair costs, immobilization costs, and loss of earnings
  • Cancellation of the subsequent service due to damage: fixed fee of €150 incl. VAT, payable immediately

10. Liability


The Company undertakes to provide a service in compliance with the regulations applicable to VTC services.

The Company’s liability toward the Client is strictly limited to the amount actually paid by the Client for the service.

Under no circumstances shall the Company be held liable for indirect, consequential, or immaterial damages.

11. Luggage


All luggage carried remains under the exclusive responsibility of the Client.

Standard vehicles operated by the Company can accommodate a maximum of:

  • two (2) suitcases in the trunk, or
  • three (3) cabin-size suitcases,

in addition to reasonable personal belongings.

If the Client travels with luggage exceeding this capacity, they must inform the Company in advance and book a suitable vehicle. Failing this, no refund or compensation may be claimed.

The Company shall not be held liable for loss, theft, or damage to luggage or personal items.

12. Personal Data


Personal data collected are used exclusively within the scope of the commercial relationship.

In accordance with the General Data Protection Regulation (GDPR), the Client has the right to access, rectify, object to, and delete their personal data by contacting: vtctransportexpress@gmail.com.

13. Intellectual Property


All content (texts, logos, images) belonging to the Company is protected by intellectual property laws. Any reproduction or use without prior written authorization is strictly prohibited.

14. Force Majeure


The Company shall not be held liable in cases of force majeure, defined as any unforeseeable, unavoidable, and external event, including but not limited to: adverse weather conditions, traffic congestion, strikes, riots, accidents, mechanical failures, staff unavailability, or administrative decisions.

15. Governing Law and Disputes


These GTCS are governed by French law.

Any complaint must be submitted within a maximum period of five (5) days following completion of the service. Failing an amicable resolution, the competent courts shall be those having jurisdiction over the Company’s registered office, subject to mandatory legal provisions.

16. Consumer Mediation


In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, the Client is informed that they may have free recourse to a consumer mediation procedure for the amicable resolution of a dispute with the Company.

This mediation may only be initiated after a prior written complaint has been submitted to the Company and has remained unanswered or unsatisfactorily answered within thirty (30) days.

The designated mediator is:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 PARIS – France
Telephone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net



Last updated: 12 October 2025